How I Got Here
It all started when....
Don't worry I won't bore you with my life story, but like all good things there was a point that started my career and inspired my interest in making great experiences.
After graduating in Manchester Metropolitan University in 2009 into the middle of an economic recession there wasn't much work around at the time for a bright eyed graduate. I took a job in a Contact Centre at the time and the recession continued - a position many my age were in.
I worked this job for close to two and a half years before I got my first opportunity in 2011 but it was the experience in the contact centre that set my course.
I had always been interested in Tech and Digital but working in a Contact Centre all I heard was customers having problems. Either they couldn't complete what they needed to on the website, didn't have the confidence to perform actions themselves or were feeling like they had been let down by the business.
Simply put: Their Products were failing them.
The whole time I kept asking myself - why can't this be better?
When an opportunity was given to work in a Project Office I jumped at the chance to start making the Products better.
Quickly my role evolved into Product Management and i’ve been there ever since, trying to create better experiences and delivering great results.